Sending

Following the amendments and supplements in Postal Service Act, we are obliged to stop sending parcels with C.O.D. and international shipments from lockers!

SENDING A PARCEL THROUGH SPEEDY LOCKER:

To send a parcel from a Speedy Locker you must have a prepared waybill. How is that done?

You must be a registered user in MySpeedy with correctly filled in personal data and successfully verified.

To submit a Verification Request, you need to add photos of your ID document (front and back), as well as a photo of yourself together with your ID card (where your face and the document are visible), from the "Request Verification" menu. Photos in .jpg and .png format are accepted.

Verification will be completed within 24 hours (in business days). After processing, the status of your request will change to "Successfully processed".

Please note that the verification of your account will be successful only if the three described images are available and the personal data you provided when registering with MySpeedy fully match those from your personal document.

If there is an error in the data you entered when registering in MySpeedy, it should be corrected before sending the Verification Request. For changes in your personal data, you need to fill out and submit the Request for Exercise of Rights in Relation to Personal Data Protection on paper at a Speedy office or online at email: [email protected], keeping in mind that in this case the form must be signed with a qualified electronic signature.

• Your parcel must be securely packaged and correspond to the requirements to be within 20 kg.
• Parcels sent through an Locker after 18:00 in a workday or 14:00 in a half-work day or on a Sunday are serviced on the next workday! The delivery deadline is calculated based on the date when the parcel was serviced.
• Declared Value is not applicable for parcels to Lockers.
• Open before Pay and Test before Pay are not applicable for parcels to Lockers.
• Payments in cash are not accepted.

STEP BY STEP MANUAL FOR SENDING A PARCEL TROUGH SPEEDY LOCKER:

1. The service SENDING FROM LOCKER is available only with a pre-made (ready-to-use) waybill! Select your preferred language and press the SEND button.

2. Scan the barcode or enter the waybill number.

3a. If there is no amount due from the sender, proceed to step 4.

3b. If there is amount due, pay by card on the slot, following the instructions on the card terminal display. If you see an error message, the payment was not successful. Start from the beginning.

4. Press the OPEN button, place your parcel, close the cell and confirm the sending. If the parcel does not fit in the cell, open a bigger one by the button on the display. When opening a bigger cell, the rate of the service could be updated.

5. Get the notes from the printer, if you have made a payment.

Thank you!
Speedy Locker expects you again soon.

 

If there is a technical or shipping problem, please contact 0 7001 7001.