Receiving

RECEIVING PARCEL TROUGH SPEEDY LOCKER:

To receive a shipment from a Speedy Locker you must have a 9-digit PIN code received via SMS. The PIN code will be valid for 3 days after the moment of receiving the SMS.

1. Please choose a language.

2. Click RECEIVE.

3. Enter the 9-digit PIN code received by SMS.

4. Click on the green arrow.

If no payment is requested, please skip to step 8.

5. If payment is required a sum in BGN will appear on the display.

5а. Insert the card fully in the gray slot under the main screen.

5b. For contactless payment lightly touch with your card the blue-glowing contactless terminal.

6. Follow the instructions displayed on the screen of card terminal.

6а. Enter the PIN code of your card and click the green button.

6b. If you see an error message, the payment is not proceeded. Please remove the card, insert it again and repeat the process.
6c. After a successful payment please remove your card.

7. A button OPEN will apear on the screen. Please click it.

8. Take your parcel and close the compartment.

9. Take the bills from the fiscal printer.

Thank you!

Speedy Locker expects you again soon.

 

FREQUENTLY ASKED QUESTIONS:

 1. I am experiencing software difficulties which do not allow me to receive the parcel?

• If experiencing any difficulties receiving a parcel please call 0 7001 7001 

2. Can I receive a parcel with the "Cash On Delivery" service through an Locker?

• Yes, as long as the “Cash On Delivery” amount is 2000 BGN or less and it must be paid for using a debit or credit card.

3. Can I use the "Open before Pay" and "Test Before Pay" services when receiving a shipment in Locker?

• The additional services "Open before you pay" and "Test before you pay" can not be requested for shipments to Locker.

4. My parcel is not in the compartment.

• Please make sure that you have checked the whole compartment!
• In case that your parcel is not within the allowed sizes for an Locker compartment or you have missed the deadline for receiving (3 days), your parcel will be moved to the closest Speedy office (please check Lockers (APS)).
• For additional information or rerouting please call 0 7001 7001. 

5. My parcel was addressed to Locker, but it was postponed/sent to Speedy office.

• In case a Locker is with filled capacity for next day delivery, when sending the parcel the sender is able to choose between postponing of the delivery for the soonest day possible or directing the parcel to Speedy office for next day delivery. If your shipment has been postponed or directed to office, you will be notified free of charge via SMS/Viber/email message, containing information about the expected delivery date/location of the parcel.

• In case, we are not able to deliver your parcel to the Locker it was addressed to, it would be redirected to the nearest Speedy office for the same day. You would be notified via SMS/Viber/email, specifying the address and the working hours of the office your parcel is delivered to. The price for delivery to Locker won’t change, no matter the change in the place of delivery.

• All parcels, after they are accepted for delivery, may be control-measured in our warehouses. If any differences in weight/dimensions of the parcel, filled in by the sender in the self-service applications MySpeedy/Speedy Market or according to their instructions, that exceeds the maximum permitted parameters for parcels delivered to Lockers is established, the price would be recalculated according to the actual weight and would be redirected to the nearest Speedy office. You would be notified, free of charge, via SMS/Viber/email, specifying the address and the working hours of the office your parcel is delivered to.