Pricing policy
Speedy creates long-term strategies with measurable benefits for customers, partners and consumers. Maintaining low prices for office/locker - office/locker deliveries is part of Speedy's commitment as a socially responsible courier company, within whose mission is the aim to offer products and services with transparency and clarity in pricing with care and guaranteed business integrity to customers.
Expanding the pick-up network
Courier services are developing at a rate significantly above that of the economy, so Speedy is constantly investing in building logistics and professional capacity and looking for the most cost-effective logistics solution for customers. To this end, the company has built and is continuously expanding a wide network of offices and lockers, which are the preferred channel of individual recipients.
Attractive services and flexible solutions
The long-term goals of the company are to provide quality service, flexible solutions and competitive price for the offered quality. Continuous work is also being done in the direction of offering attractive services, while at the same time looking for an opportunity for customers to easily navigate the offered mix of services and the way they are charged. The new services that the company develops are aimed at satisfying customer needs, namely: convenience and predictability in receiving the ordered shipments, flexibility in the management of shipments, additional services and functionalities according to market and consumer requirements.
Improving the quality of customer service
Speedy's main focus is improving customer service. Additional resources are allocated for new customers, which allows them to quickly get acquainted with the capabilities of service systems, to make the most of the services offered. Speedy strengthens the capacity of customer service units, while introducing indicators for monitoring the quality of customer service. These measures improve communication with customers and shorten the response time to customer inquiries. Our customers have the opportunity for quick feedback on the level of satisfaction.